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Shipping policy
Shipping Policy
Processing Time
Orders are processed and shipped within 3 business days of order placement. Business days are Monday through Friday, excluding US federal holidays. Holiday preorders ship on the date shown on the product page. You'll get a tracking number by email as soon as your order is on its way.
How We Pack Your Order
Frozen items ship via FedEx Ground in an insulated box packed with dry ice. Dry ice turns into gas as it travels, so it's normal for some or all of it to be gone by the time your box arrives. What matters is the product: frozen items should arrive frozen, partly thawed, or still cold to the touch.
Shelf-stable items, including our dry-cured country hams and country bacon, don't need dry ice. They're cured with salt and smoked the old-fashioned way, so they ship without dry ice and are perfectly safe to arrive at room temperature.
Handling Dry Ice Safely
If there's dry ice left in your box when it arrives:
- Don't touch it with bare hands. Use gloves or tongs.
- Let it disappear on its own in a well-ventilated area.
- Don't put it in a sealed container, a sink, or a toilet.
- Keep it away from children and pets.
Shipping Costs
Orders with frozen items
- Under $99: $29.99
- $99 to $148.99: $14.99
- $149 or more: Free
Shelf-stable orders (every item is a dry-cured country ham or country bacon product)
- Under $99: $19.99
- $99 or more: Free
If your order includes any frozen item, frozen-item shipping applies to the whole order, since it ships in an insulated box with dry ice. Amounts are based on your order subtotal before shipping and tax. Bacon Club subscriptions include shipping. The full shipping cost is shown at checkout before you pay.
Delivery Times
We do not guarantee a specific delivery date. Once your package leaves us, FedEx sets the transit time based on where it's going and current carrier conditions. Ground shipping can take longer than you might expect from other online orders. Our packaging is designed to keep frozen items safe through normal ground transit.
Where We Ship
We ship to addresses in the continental United States. We can't ship to Alaska, Hawaii, US territories, PO boxes, APO/FPO addresses, or outside the US.
Address Accuracy
Please double-check your shipping address at checkout. We can't reroute or refund orders sent to an address that was entered incorrectly. If a package comes back to us because of an incorrect address, or because no one was available to receive it, the customer is responsible for any reshipping costs, and we can't guarantee the condition of a reshipped order.
Receiving Your Order
We recommend that you or someone you trust be available on delivery day. Put frozen items in the freezer or refrigerator as soon as they arrive. Shelf-stable items can be put away following the storage directions on the label. Leaving a box on a doorstep for a long time, especially in hot weather, can affect the quality of frozen items.
Weather and Carrier Disruptions
If severe weather or carrier problems could put your order at risk, we may hold or reschedule your shipment so it arrives in good condition. We'll email you if your order is held.
Damaged or Warm Shipments
If your order arrives damaged, or a frozen item arrives warm, see our Refund & Return Policy and contact us within 48 hours of delivery with photos. Please don't ship anything back to us.
Questions
Email support@americanham.com or visit our Contact & Support page. Our customer service hours are Monday–Friday, 9am–4pm Eastern, and we reply within one business day.